Contact Support
Our expert support team is here to help you succeed with Biznomate. We offer multiple ways to get the assistance you need.Support Channels
Live Chat Support
Get instant help with real-time chat support:- Availability: Monday-Friday, 9 AM - 6 PM EST
- Response Time: Typically within 2-5 minutes
- Languages: English, Spanish, French
- Features: Screen sharing, file uploads, chat history
Email Support
Send detailed questions via email:- Email: [email protected]
- Response Time: Within 2 hours during business hours
- Best For: Complex issues, detailed explanations
- Attachments: Include screenshots, logs, or files
Phone Support
Speak directly with our support team:- Phone: +1 (555) 123-4567
- Availability: Monday-Friday, 9 AM - 6 PM EST
- Best For: Urgent issues, complex troubleshooting
- Call Back: Request a call back if lines are busy
Video Support
Get personalized video assistance:- Platform: Zoom, Google Meet, or Teams
- Duration: 15-30 minute sessions
- Best For: Complex setup, training, troubleshooting
- Scheduling: Book through our support portal
Support Tiers
Standard Support
Included with all plans:- Response Time: Within 2 hours during business hours
- Channels: Email and live chat
- Hours: Monday-Friday, 9 AM - 6 PM EST
- Topics: General questions, basic troubleshooting
Priority Support
Available with Professional and Enterprise plans:- Response Time: Within 1 hour during business hours
- Channels: Email, live chat, and phone
- Hours: Extended hours available
- Topics: Advanced troubleshooting, custom configurations
Premium Support
Available with Enterprise plans:- Response Time: Within 30 minutes, 24/7
- Channels: All channels including video support
- Hours: 24/7 availability
- Topics: Custom integrations, dedicated support
Common Support Topics
Account and Setup
- Account creation and configuration
- Team member invitations and permissions
- Workspace setup and customization
- Billing and subscription management
Data Management
- Lead import and data formatting
- Data validation and cleaning
- Custom field configuration
- Data export and synchronization
Campaign Management
- Campaign creation and configuration
- Email template setup and customization
- Automation rule configuration
- A/B testing setup and analysis
Integrations
- CRM system connections
- Email platform integrations
- API configuration and troubleshooting
- Third-party tool connections
Technical Issues
- Performance optimization
- Error troubleshooting
- API usage and limits
- System status and updates
Before Contacting Support
Self-Service Resources
Check these resources first:- Documentation: Comprehensive guides and tutorials
- Video Tutorials: Step-by-step video guides
- FAQ Section: Common questions and answers
- Community Forum: Peer-to-peer support
- Knowledge Base: Searchable help articles
Information to Provide
When contacting support, please include:- Account Information: Your email and company name
- Issue Description: Detailed explanation of the problem
- Steps to Reproduce: How to recreate the issue
- Screenshots: Visual evidence of the problem
- Error Messages: Exact error text and codes
- Browser/System Info: Technical environment details
Support Ticket System
For tracking and follow-up:- Ticket Creation: Automatic ticket creation for all requests
- Ticket Tracking: Follow progress through our portal
- Status Updates: Regular updates on ticket progress
- Resolution Notes: Detailed solution documentation
Support Response Times
Standard Support
- Email: Within 2 hours during business hours
- Live Chat: Within 2-5 minutes during business hours
- Phone: Immediate during business hours
Priority Support
- Email: Within 1 hour during business hours
- Live Chat: Within 1-2 minutes during business hours
- Phone: Immediate during business hours
Premium Support
- All Channels: Within 30 minutes, 24/7
- Video Support: Scheduled within 2 hours
- Escalation: Immediate escalation for critical issues
Support Hours
Business Hours
- Monday-Friday: 9 AM - 6 PM EST
- Saturday: 10 AM - 4 PM EST
- Sunday: Closed
Extended Hours
Available with Priority and Premium support:- Evening Support: Until 9 PM EST
- Weekend Support: Saturday and Sunday
- Holiday Support: Limited support on major holidays
Emergency Support
For critical issues affecting business operations:- 24/7 Hotline: Available for Enterprise customers
- Escalation Process: Immediate escalation for urgent issues
- On-call Engineers: Technical support available 24/7
Support Team
Support Specialists
Our team includes:- Product Specialists: Deep knowledge of Biznomate features
- Technical Engineers: Advanced troubleshooting expertise
- Integration Experts: CRM and third-party tool specialists
- Training Specialists: Onboarding and education support
Training and Certification
All support team members are:- Product Certified: Complete Biznomate product training
- Technical Trained: Regular technical skill updates
- Customer Service Trained: Professional communication skills
- Industry Knowledge: Understanding of B2B sales processes
Feedback and Improvement
Support Quality
We continuously improve our support:- Satisfaction Surveys: Rate your support experience
- Quality Monitoring: Regular review of support interactions
- Training Updates: Ongoing team training and development
- Process Improvement: Regular process optimization
Feature Requests
Share ideas for product improvement:- Feature Requests: Submit new feature ideas
- Bug Reports: Report software bugs and issues
- Enhancement Suggestions: Suggest product improvements
- Voting System: Vote on feature requests from other users
Contact Information
General Support
- Email: [email protected]
- Phone: +1 (555) 123-4567
- Live Chat: Available in the app
- Support Portal: support.biznomate.com
Sales Inquiries
- Email: [email protected]
- Phone: +1 (555) 123-4568
- Website: biznomate.com/contact
Technical Support
- Email: [email protected]
- Phone: +1 (555) 123-4569
- Emergency: +1 (555) 123-4570 (Enterprise only)
Social Media
- Twitter: @biznomate
- LinkedIn: linkedin.com/company/biznomate
- Blog: biznomate.com/blog
Need Immediate Help?
Live Chat
Start a live chat with our support team.
Knowledge Base
Search our comprehensive knowledge base.